1. Introduction
This privacy policy outlines how we, eliqsur, collect, use, and protect personal information obtained from users of our website eliqsur.co. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).
2. Personal Information Collected
We collect personal information from you when you register an account, make a purchase, or otherwise interact with our website. This personal information may include your name, email address, phone number, physical address, payment information, and any other information necessary to fulfill your order.
3. Lawful Basis for Processing
We will only process your personal information if we have a lawful basis to do so, as required by GDPR. These lawful bases include:
- Your consent, which you may withdraw at any time;
- The processing is necessary for the performance of a contract with you;
- The processing is necessary for compliance with a legal obligation;
- The processing is necessary to protect your vital interests or those of another person;
- The processing is necessary for our legitimate interests, provided that your rights do not override those interests.
4. Use of Personal Information
We will only use your personal information for the purposes for which it was collected, such as fulfilling your order or providing you with customer support. We may also use your personal information to communicate with you about our products, services, promotions, and events, but we will only do so with your consent.
5. Protection of Personal Information
We take reasonable steps to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, or destruction. We use industry-standard security measures, such as encryption and firewalls, to protect your personal information.
6. Disclosure of Personal Information
We may disclose your personal information to third parties, such as payment processors or shipping companies, for the purpose of fulfilling your order. We may also disclose your personal information if required by law, or if we believe it is necessary to protect our rights, property, or safety, or that of our customers or others.
7. Access and Correction of Personal Information
You have the right to request access to, correction of, or deletion of your personal information. You may do so by contacting us at hello@eliqsur.co. We will respond to your request within a reasonable timeframe.
8. Use of Cookies
We use cookies to collect information about your usage of our website. This information is used to improve our website and provide you with a better user experience. You may choose to disable cookies in your web browser, but doing so may prevent certain features of our website from functioning properly.
9. Transfer of Personal Information
If we transfer your personal information to third-party service providers or other countries outside of the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal information.
10. Changes to this Privacy Policy
We may change this privacy policy from time to time. If we make any significant changes, we will notify you by email or by posting a notice on our website.
11. Contact Us
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at hello@eliqsur.co.